We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

jdburke89's avatar
jdburke89
New member | Level 2
3 years ago

Changing billing from Google Play to Dropbox

I would like to change my subscription billing so that it no longer goes through Google Play and is directly handled through Dropbox. I am worried about a lapse in coverage if I unsubscribe on Google Play. Will I be able to update my subscription and payment information on Dropbox without worry of losing anything once my Google Play subscription has expired? 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Hi jdburke89 

    Yes you will 🙂

    You may notice that syncing stops after the lapse from Google when your account downgrades, but, it will restart as soon as you then upgrade again via Dropbox 🙂

  • Hollywood78's avatar
    Hollywood78
    New member | Level 2

    I have been trying to upgrade my subscription, I signed up via Google Play so I must upgrade using Google play. When I try it says there is a billing change pending for Sept 2024 an wont allow me. 

    Does anyone know how I can switch to direct billing with Dropbox?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff

      Hey Hollywood78, thanks for reaching out to our Community.

       

      When was your last renewal? Are you still on an active Google Play subscription?

       

      If so, you'll actually need to cancel that one, wait until your account is downgraded (temporarily) and then re-upgrade directly through Dropbox.

       

      No files will be lost during this time, of course, only syncing will be paused until you re-upgrade.

       

      I hope this helps!

  • DennisJones's avatar
    DennisJones
    Explorer | Level 3

    I was having the same problem before, but now it is solved, hope yours's also solved.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff

      Thanks for letting us know DennisJones

       

      If you need anything else, we'll be one post away, cheers! ðŸ˜Ž

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!