Forum Discussion

KoreyBarton's avatar
KoreyBarton
Explorer | Level 3
2 years ago

Charged for a subscription I didn't purchase

I need help. I can't contact support and they've just charged me out of no where.  I need a refund !! They stole $343 out of my bank account. I can't believe this.
cancellations
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshot, KoreyBarton!

 

Yes, it indeed seems like an annual subscription to our Essentials plan and the fact that it's voided means that Dropbox refused to accept the funds from your bank and the transaction was never completed.

 

Your money may still be in a pending state, which is why you might not see it in your available funds. 

 

You may need to contact your bank to have them move the funds out of a pending state, but you'll be getting it back for sure. 🙂

KoreyBarton's avatar
KoreyBarton
Explorer | Level 3
2 years ago

Alright then. Thanks for letting me know. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Not a problem!

     

    If you have any more questions, let us know.

     

    Have a great weekend!

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