Forum Discussion

KoreyBarton's avatar
KoreyBarton
Explorer | Level 3
2 years ago

Charged for a subscription I didn't purchase

I need help. I can't contact support and they've just charged me out of no where. 

I need a refund !! They stole $343 out of my bank account. I can't believe this.

cancellations
Refunds

12 Replies

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  • Karenlrw66's avatar
    Karenlrw66
    New member | Level 2
    2 years ago
    I've been back and forth with PayPal for more than a week they cannot help me and every piece of information Dropbox provides me to contact them does not work This is absolute bullcrap. And nobody else has access to my PayPal The transaction ID number that I provide they say doesn't exist. If somebody would just get in touch with me and clear this matter up that would be great but I cannot seem to get any help from anybody at Dropbox.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Karenlrw66 wrote:
    ... every piece of information Dropbox provides me to contact them does not work ...

    The steps I listed above do work, but you need to make sure that you're NOT signed in to an account, including these forums. This is why I suggest you use an Incognito or Private browsing window.

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