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brittanybforbes's avatar
brittanybforbes
New member | Level 2
5 years ago

Credit Card Charge Checker

I'm on a new computer, and I'm trying to log into my upgraded Dropbox account with all of my files. I logged in with what I thought was my correct email account, but none of my files are showing up. ...
billing
brittanybforbes's avatar
brittanybforbes
New member | Level 2
5 years ago

@Lori, that would be immensely helpful. It should be an @mac (or @icloud) account that shows up. I would much appreciate any help.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Happy to do so brittanybforbes! 

I've sent you an email. Feel free to reply back as soon as possible. 

Cheers!
  • TanyaMichelle's avatar
    TanyaMichelle
    New member | Level 2
    5 years ago

    Hello there

    I too am having problems with the checking process of the transaction ID from my charge of paypal for my dropbox. I have several email addresses that have a drop box account and one of them has been charging me systematically once a year since several years 119 euros, but the emails i have connected to show i am a basic free account client. I do have one email address that is defunct, and the charges are going to : Could you please tell me where I can get a human person to help me out? Thank you in advance

    You sent a payment of €119,88 EUR to Dropbox International Unlimited Company. (support@dropbox.com)

     

  • TanyaMichelle's avatar
    TanyaMichelle
    New member | Level 2
    5 years ago

    no need to follow up I found the account that is attached to the credit card/paypal charges for the 119 euros. All is good.

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