Forum Discussion

Dataera's avatar
Dataera
New member | Level 1
12 months ago

Dropbox charges me twice a month

Hi I seemed to be getting charged twice a month of $23 - $22 dollars 1st of every month and the last day of every month. I dont know what’s going on can you help pleae?
Payments
Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago

That means you have upgraded two accounts - once which charges the first day and one which does the last day of a month. 

Use https://help.dropbox.com/billing/find-credit-card-charge to find out the accounts you've upgraded, log on to the extra one and cancel it.

Dataera's avatar
Dataera
New member | Level 1
12 months ago

How’s it Mark,

Thanks so much for the reply. I have tried to use the tool. I have had no luck as my number on my statement is only 11 characters and it doesn’t recognise it.  I’m hoping I haven’t been scammed. What else can I do to figure this out? 

Thanks 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    12 months ago
    Dataera wrote:

    What else can I do to figure this out? 

    Log a ticket for support at www.dropbox.com/support 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    12 months ago
    Dataera wrote:

    I have had no luck as my number on my statement is only 11 characters and it doesn’t recognise it.

    Does the entry on your statement also show Apple or Google, or does it only list Dropbox?

    • Dataera's avatar
      Dataera
      New member | Level 1
      12 months ago

      Hey Rich,

      It says Dropbox in front of it

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        12 months ago

        Hey Dataera - sorry to hear you're having issues with this. If you haven't logged a ticket with our support yet, may we reach out via email to investigate further? 

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