Forum Discussion

MikeMurray978's avatar
MikeMurray978
New member | Level 2
5 years ago

Dropbox still charged me after account was cancelled.

I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or...
cancellations
Refunds
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi MikeMurray978, thanks for messaging the Community.

I understand your frustration over this matter. 

If you cancelled or deleted your account, then it means that you might have another Dropbox account which is being charged.

You could try checking the card lookup tool to see which account it's associated with.

If you need any further assistance, please let me know!
 

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