We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Dropbox still charged me after account was cancelled.
I cancelled my account in July of 2020 and Dropbox has continued to charge me $12.74 every month since then. On top of that the only customer support you are offered is this lame “community forum” or a bot that just redirects you without any real help. Oh! And the kicker! To access any of this you have to sign into Dropbox! Something that is pretty hard to do when you have deleted you account. I had to register again just submit this! I should be refunded and no longer charged. I’m sure this will go no where and this won’t happen. It’s criminal to keep charging me after a cancelation of service and straight up wrong to make amending the issue this difficult.
27 Replies
Replies have been turned off for this discussion
Hey Team,
I deleted my drop box account a month ago and I have just received a email that I will get charged if I don't cancel my trial in the next few days. Can you please cancel any Trials or subscriptions that are on this account. I also had to recreate my account because I couldn't send a message.
- Walter
Dropbox Community Moderator
Hey Finnkara2000 - sorry to hear about this.
Can you please clarify if you had upgraded through the website directly in the first place or maybe through the app store on a mobile device?
I upgraded through the website on my laptop, but I just did the trial. And I cancelled it after a day. Can you please make sure I get billed for the post trial period
- Hannah
Hey Finnkara2000, thanks for the screenshot.
Just to confirm, is the email address this email went to, the same as the one you see in your account settings here?
- I’ve been charged for a subscription even when I directly contacted staff via live chat to cancel my subscription . I asked her if the subscription would still charge my account since it never went through and she said no. A couple hours later and my account was charged. The purchase doesn’t even show up as a subscription on the app. I need a refund .
- Megan
Hey Spacedout3, thanks for posting here!
Would it be okay if I reached out via an email, in order for us to have a closer look into this?
Thanks a bunch!
- Yes that’s fine .
- Walter
Hey Spacedout3 - sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there.
Thanks!
- I emailed you back.
Hey Hannah,
Yes its from the same email that the email got send to. If you need to take a closer look I don't mind if you email me directly please.
Thanks, Finn
