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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
7 years ago
Solved

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    7 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
hoverda's avatar
hoverda
New member | Level 2
6 years ago

Got charged for the year after cancelling for 14 day trial.  Need the refund

 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for joining us here hoverda, I'm sorry to hear that!

 

Since it's a 14 day trial, did you start this trial through the Dropbox mobile app? If so, the subscription will be handled by your device's app store.

 

If you'd like to double check that the subscription is cancelled, please have a look at the steps outlined here. In regards to a refund, you can also find the steps in the "Learn more" options linked in that article for each app store.

 

Let me know what you find!

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