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Forum Discussion

Ozgurc75's avatar
Ozgurc75
Explorer | Level 3
7 years ago
Solved

Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can n...
cancellations
  • Daphne's avatar
    Daphne
    7 years ago
    Hey there Ozgurc75,
     
    Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.
     
    Looking forward to hearing back from you there - Cheers!
camillerb's avatar
camillerb
New member | Level 2
6 years ago

I was also charged after cancelling my free trial! I am certain I canceled it, and I am very disappointed to see a charge on my account as of today. How can I get a refund?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi camillerb, thanks for joining the Community!

 

I'm sorry to hear about this situation. According to our system, I can see you were able to contact the support team directly regarding this matter, and they were able to resolve it for you.

 

If you require any further assistance, please let us know!

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