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Dropbox still charges fee after cancellation,
I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can not see the explanation because the link related with payments do not operate. I wrote an email to dropbox support today but a useless AI mail delivered. It offers a reactivation and then closing etc. Hope this will be solved without any more waste of time.
42 Replies
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- Daphne
Dropbox Community Moderator
Hey win-win, thanks for joining us here!
I was able to locate your communication with my colleague through our Support channel and I've just passed along your comments from here to keep them in the loop.
My colleague is better equipped to assist you further with this as we don't have access to any account/billing info from here, so please reply to them if you're still having issues.
If there's anything else that I can help you with in the meantime, feel free to give me a nudge here.
Thanks!
- I cancelled my account and still change want my money refund back
- Daphne
Hey Traceybroadwell, I hope you're well today!
Since I wouldn't be able to assist with billing issues here, we would need to go through our Support channel.
I was able to locate your open ticket with our Support team and just passed along your comments to my colleague there.
If you have any other questions about this, then please reply back to the email you received and my colleague will take it from there.
I hope this helps!
- This happened to me and I cannot get a real person's email. Can someone from Dropbox please contact me?
- Daphne
Hi Divineglory, I'd be happy to help out with this!
I've reached out to the email linked with your profile here. Please check your inbox when you have a moment and we'll take it from there.
Thanks!
- i cancelled my account and still change want my money refund back
- I have same issue, and now drop box has been reactivated aswell...all the files i had deleted have come back!!!! I dont want dropbox anymore!!!
- Daphne
I'm sorry to hear about that lealeih and Denine!
I'd be happy to assist you both with this, but we'll need to look into some billing specific info.
Please can you both submit a ticket here through our Support channel and then let me know here the ticket number (eg. #1234567) that you receive?
I'll then be able to follow up with you via email to further investigate with you.
Thanks!
Hi I noticed I've been continuing to be charge after I downgraded to free account. I noticed I've been charged after cancelling for over a year... The last charge was [info removed as per Community Guidelines for security reasons] and my account is under [email removed]. Can you please refund all charges made after cancelling
- Daphne
Thanks for joining us here sunoceansand!
In order to assist you with this, you'll need to contact our Support team as we won't be able to discuss any billing or account specific info here. I just removed your personal info from your post for your security too.
Please submit a help request from here, towards the bottom of the page. I'd also suggest to do this while not signed into your Dropbox account, perhaps through an incognito window.
If you have any issues with this, please do let me know.
I hope this helps!
