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enseko's avatar
enseko
Explorer | Level 3
5 years ago

Email address to Dropbox Help

Hi,   Which is the email address to Dropbox Help? I need an urgent help to solve a problem I encountered in Dropbox. Where on Dropbox web pages could I find the email address to Dropbox help? ...
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JoeEurope's avatar
JoeEurope
New member | Level 2
3 years ago

Hi Hannah...  I noticed one of my referrals got 5GB to start on the Basic Free Plan. And when I started, I only got 2GB. I did a few referrals and now I'm up to 3.75GB. But I think it's unfair that you're starting new referrals at 5GB now and I'm still nowhere near that. Any chance you can push me up so that we're all starting at the same level and same amount of space? Much appreciated.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JoeEurope, I'd be happy to help! 

 

Our Basic plan starts with 2GB for everyone. 

 

However, if someone started with 5GB that would mean that either they sent out more referrals, or that they got some sort of promotional space.

 

When you use our referrals with a Basic account you can get up to 16 GB. 

 

I hope this clarifies, let me know if you have any questions!

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