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Forum Discussion
False missleading emails
Just got a email with the Title "⚠️Action requested: ****, your files are about to stop syncing!" Only for it to be a sales email telling me to upgrade my accout The accout has be used to archive s...
I've just had this same email from Dropbox entitled "Action requested: <my name>, your files are about to stop syncing!".
Not only that, but also as a notification in the app.
It then goes on to say: "NOTICE: <my name> your files will stop syncing soon.
Your Dropbox storage is reaching maximum capacity. Adding one more file could fill up your account—and keep you from syncing and accessing your files when you need them."
I currently pay for the 2TB plan, and according to the app I'm using 1.7TB.
As OP says, this is simply misleading, and it's whack out of order to send a paying customer this kind of message when I'm a full 300GB off my limit.
So why are my files going to stop syncing
- Megan
Dropbox Community Moderator
Hey rhinotpm, happy Friday!
Is the email you received this message, the same one you use for your Plus plan?
Let me know!
Hi. Yes, I only have one DropBox account.
Edit: It was asking me to update to DropBox Business 3TB.
- Megan
Hi rhinotpm, thanks for the info!
Your feedback regarding this since has been very valuable and I will endeavor to make sure your voice is heard.
It seems this is happening, when your account's quota increases dramatically. I will pass on your comments to the relevant departments so that we can further improve.
If you need anything else, let me know!
