Is the email: em-s.dropbox.com legitimate? [Answer: Yes]

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Graham-7 wrote:

I have received an e-mail telling me of a new document available for me in Dropbox. The e-mail is from an address that ends with " em-s.dropbox.com ". Can anybody confirm that " em-s. " is a valid adjunct to " dropbox.com ", or is it sooner a trick?

 

Thank you.

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Yes it is 🙂

https://help.dropbox.com/security/official-domains

They don't half keep us on our toes, eh? Thank you (I assume the "Yes" means it's a trick).

Now I'm back and I see I misconstrued your (ambiguous) answer: lesson - I must never ask a question in the form of two, contrary, closed questions.

Fine, it's legit. Except it's not legit. The information that there was a new document for me was nonsense. There is no such document for me. So, I wonder why Dropbox decided to tell me there was. Telling me there is a document when there isn't a document sounds like phishing, whichever way you put it.

The list of accepted Dropbox domain names is dizzying in its length. Whilst I have every understanding that Dropbox organises its domains and its online and offline structure as it sees fit, would recognition of the "scam" as an ever-present phenomenon that has been with us since the day and hour  one guy realised he could copy another guy's signature not suggest that a dizzying array of domain names makes the feasibility of creatively inventing a new one in order to fox and beguile the unwary - who needn't as a result be all that unwary in order to get caught out  - all the more possible? The more you have, the more you can feasibly have.

Hi Graham-7, in order to understand if it's official or not, could you attach a screenshot showing the exact email you received?

This will help me to assist further!

Hello, 

I was checking my emails and came across an email from dropbox, the email body looks 100% legit no spelling mistakes no numbers either, but the address looks questionable, the email is no-reply@em-s.dropbox.com. The email subject is "top strategies to maximize your potential", the email body seems to be about dropbox cloud storage (for free), exercise for 20 minutes, free password manager and turning on camera uploads if that's any help to anyone. 

I've tried searching here and I've tried searching the email address on google but haven't found anything on it, so I'm wondering if it's legit before I end up blocking the email. 

Hi SausageRoll111, I'd be more than happy to help! 

If you take a look at this Help Center article about the official Dropbox domains, you'll see that em-s.dropbox.com is an official Dropbox domain. 

Therefore, the informative email seems to be coming from us, indeed.

I hope this helps!

Hey cosmodoc, thanks for letting us know about this.

The em-s.dropbox.com domain is actually one of our official Dropbox domains; what's the email you received about?

Can you send us a screenshot?

I just received an email from 'no-reply@em-s.dropbox.com' telling me my 2TB account was full, and providing links for getting more space. In reality, I am only using 25% of my space, so confusing why I got this – along with a moment of panic, wondering what I was backing up by accident... anyone else has anything like this?

Hey EatSteve, thanks for letting us know!

The "em-s.dropbox.com" domain is one of our official domains, so this isn't a scam, however, can you double-check the email address this email was sent to?

Is it possible that you received this on a different address than the one linked to your paid account?