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Feedback about support and complaint requests
As a paying customer I expect a level of service from customer support not the outright rudeness that I receive. Tickets are constantly closed when they don’t want to reply and theyrefuse point blank...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for taking the time to post to our Community, Keribeal.
We really appreciate your feedback about this.
Keep in mind that when it comes to complaints or feedback, the process is for them to be passed along to our team, just like when you give us feedback here, on the Community.
If the members of our support team mentioned that they've passed it along, then that's the end of the customer-facing process, if that makes sense.
Our team, however, is notified and will take appropriate action, if need be.
That said, can you send us the ticket number for your communication with our team, so we can take a look?
Thanks.
If I raise a complaint in what world what that be the end of the customer facing journey in any normal company? Surely there would be feedback/updates to complete the circle?
if it’s the end of the journey you are basically saying they don’t get looked at or investigated at all and the support staff are free to be rude to people who pay for the services.
24749571, 24713841 are some of my latest ignored tickets- Hannah
Thanks for the ticket numbers, Keribeal.
I understand this has to do with the discontinuation of the Vault feature.
I can see the agents you previously discussed with, have informed you of why our team has decided to do this.
Regarding your complaints, since they've already been passed to the team, there's not much else that can be done.
That being said, I completely understand the frustration caused by this situation and if the team makes a different decision or has any updates, rest assured that you will be informed.
I hope this helps.
