Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

hzee's avatar
hzee
Helpful | Level 6
2 years ago
Solved

"Send Feedback" is broken

When I click "Send Feedback" in the Dropbox menubar icon, in order to file a bug report, the app makes my web browser open:

Group: Dropbox for macOS | The Dropbox Community 

 

which redirects immediately to:

 

 

Group: Dropbox for macOS | The Dropbox Community

  

which then gives me this error:

 

 

 

Dropbox v189.3.8308

macOS 13.6.2 (Ventura, ARM)

desktop
Error Messages
Mac
  • Walter's avatar
    Walter
    2 years ago

    I was referring to the bug report you mentioned in your OP hzee 

     

    Anyhow, we've added you to the group now and you should have permissions to post there.

     

    Could you give it a go and let us know how it goes? 

7 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey hzee - thanks for bringing this to our attention.

     

    Could you try accessing this page from another browser or after clearing your browser's cache to request access to the MaOS beta forum?

     

    Please let me know if you still get an error. 

  • hzee's avatar
    hzee
    Helpful | Level 6
    2 years ago

    Yes I just tried clicking on that link in an incognito/private window and still get the same error.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update hzee 

     

    In that case, would you mind sharing your report here so that we can take a look and assist further?

  • hzee's avatar
    hzee
    Helpful | Level 6
    2 years ago

    Which report are you referring to?  I don't know what you mean

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I was referring to the bug report you mentioned in your OP hzee 

     

    Anyhow, we've added you to the group now and you should have permissions to post there.

     

    Could you give it a go and let us know how it goes? 

  • hzee's avatar
    hzee
    Helpful | Level 6
    2 years ago

    It works. I can send feedback now.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Awesome, hzee!

     

    If you need anything else, don't hesitate to give us a shout! 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!