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Error Messages

78 Topics

I can't change my Dropbox email address to a new one, because it's taken, even though it's not.
I want to change my account to a new email, and it says "This email address is already taken". Then I logged out my account, tried to sign in using the new email, and it asks me sign up an account. It seems the new email is not taken, can you help me to investigate the problem? Shall I put my email here? Thanks
goofansu
8 months ago Place Settings and Preferences
238Views
0likes
6Comments
I can't update my Dropbox email address to a Gmail address - Error 500 on opening link
I am currently trying to link my Dropbox account to my Google Account. In order for this to work, my Dropbox Account needs to be configured with my GMail address, otherwise the accounts won't be linked. However, whenever I try to update my email address and click the link that arrives in my GMail mailbox, I'll see the same error 500 screen: Does anyone have an idea what I could be doing wrong? I noticed that Google is altering the link when I click it. Instead of opening https://www.dropbox.com/l/[...] the tab will be opened as https://www.google.com/url?q=https://www.dropbox.com/l/[...] Thanks in advance for any help!
ntwareqa
9 months ago Place Settings and Preferences
166Views
0likes
8Comments
"Send Feedback" is broken
When I click "Send Feedback" in the Dropbox menubar icon, in order to file a bug report, the app makes my web browser open: Group: Dropbox for macOS | The Dropbox Community which redirects immediately to: Group: Dropbox for macOS | The Dropbox Community which then gives me this error: Dropbox v189.3.8308 macOS 13.6.2 (Ventura, ARM)
Solved
hzee
10 months ago Place Settings and Preferences
1.5KViews
0likes
7Comments
"Email already taken" error, but I know I don't have a Dropbox account linked to said email.
Hello, I am having this problem and in my particular situation "what many people are posting is not true" or at the very minimum does not reflect what I am experiencing. Despite the error message, "This email already taken". I do NoT have a dropbox account associated with my target new primary email address. I have verified this to be true in two ways: The first way is that I go to https://www.dropbox.com/forgot When I submit my desired new primary email address, I receive a message that "password reset instructions will be sent, if there is a dropbox account associated with this email". But I do NoT receive an email. And I verified that an email is not going to trash or spam. The 2nd way I've verified that the message "email already taken" is not actually true is the following: I created a completely new dropbox free account with my desired new primary email address. If there was already a dropbox account associated with this "taken email" why would I be able to set up a new account? If dropbox will not let me assign the email as a primary email address - it should not let me create an entirely new account with the same primary email address. Then I change the primary email on this new account to a dummy temp email. I actually receive an email verification from dropbox that my desired primary email has been removed from dropbox in my desired primary email address - this tells me a) the primary email is no longer connected to the dropbox account and that I can receive emails to my desired primary email address from dropbox. I sign off of the dummy/temp dropbox account and sign back into my paid dropbox account I go to change the primary email to the desired primary email (the same one that I used to establish the new dropbox account and then change the primary email address. I receive the same error message "This email already taken". I've tried this numerous times. and have an open support ticket with customer support I've read several threads on the forum (all marked as resolved) but all holding to the position that this error message "email already taken" means that there is already a dropbox account associated with the email - I just do not see how that can be the situation in my case. It seems to me there is some sort of security programming glitch - that some processes (e.g. new account setup, password forgot dialogue) definitely do NOT recognize my new primary email address as one associated with a dropbox account. Only the (change primary email address) dialogue seems to think that my primary email address is associated with a drop box account. Please do advise as I am no longer using my dropbox account - I am a longtime customer and have a paid subscription so would like to be able to change my email address to the email address that I prefer - and one that is definitely NOT associated with a dropbox account despite my best efforts at removing it.
Solved
CyndiS
10 months ago Place Settings and Preferences
669Views
0likes
7Comments
I can't change my email address; I keep seeing there have been "too many attempts, try later".
Hello! I am trying to update my email address but always get the message "too many attempts try later", i have waiting days, also tried different browsers and no results, please help.
NoelRua
11 months ago Place Settings and Preferences
72Views
0likes
1Comment
I'm trying to update my email address, but Dropbox says the new one is currently in use.
When I followed the steps to change my email address, I entered the new address and the system said the email was already taken. I have had that (new to Dropbox) email for a decade so I know it is not someone else. Any ideas?
Solved
Jim S.5
11 months ago Place Settings and Preferences
169Views
0likes
3Comments
I'm a Chinese mainland user, but I can't email support via a VPN
I am a Chinese mainland user so I have to use VPN to use Dropbox and visit the webpage. I am in a family group. When I want to send emails to support on the webpage,there is always a warning that 'cannot send the request now'. I think the reason is that the IP of my VPN is abused. Am I right?
Solved
programthink
11 months ago Place Settings and Preferences
121Views
0likes
2Comments
I'm trying to update the email address of my account, but it says it's taken.
I want to add a new email address to my account, but Dropbox says 'it is already taken'. Although I still see my old email address in my account. How can I adjust this? Because my old email address will soon expire.
Solved
Lobke Rondelez
12 months ago Place Settings and Preferences
124Views
0likes
2Comments
"Please log in to verify your email" when trying to access a folder.
I have been added to a DropBox and received an email from DropBox to allow me to access the folder. Now, I enter my username then password. The page loads then resets and say "Please Log In to Verify your Email". it is an endless cycle. Because I am accessing another party DropBox, this is a free account so DropBox does not offer me support.
LLA2025
2 years ago Place Settings and Preferences
199Views
0likes
7Comments
Getting an error that email is taken when trying to change my email in the account settings
I was recently invited to join the team and, upon opening the provided link, I was prompted to create a new account due to having two accounts. I misunderstood the instructions and thought my existing files would migrate to this new account. I used an email address that I can no longer access for the new account, and I would like to revert to my old email address. When I attempted to change my email in the account settings, I received a message stating that the email is already taken. Could you please assist me in transferring my files back to my original email address and resolving this issue? Thank you for your help!
VYV
2 years ago Place Settings and Preferences
282Views
0likes
3Comments