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Can't unsubscribe to marketing emails
Hi,
Marketing communications from Dropbox have a 404 when I try to follow any unsub link. This may break CANSPAM compliance, please fix.
The URL in question:
Thanks for bringing this to our attention, cantunsubscribe.
Do you get the same behavior if you try this from a different browser or a private browsing window?
Or are you seeing this, when clicking on the 'unsubscribe' option from the email app on your mobile device?
Keep me posted.
5 Replies
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- Hannah
Dropbox Community Moderator
Thanks for bringing this to our attention, cantunsubscribe.
Do you get the same behavior if you try this from a different browser or a private browsing window?
Or are you seeing this, when clicking on the 'unsubscribe' option from the email app on your mobile device?
Keep me posted.
Hey, it's happening on multiple browsers and operating systems.
It may have to do with how Gmail reads redirects you through their systems first. I seem to be able to pull the HTML and get the link to work.
Probably fine to close this out! Sorry for the nag.
- Hannah
Not a problem, cantunsubscribe, I'm glad to see you were able to resolve this.
If you need anything else, please let us know.
Have a great day!
I read the above carefully but I still missed the solution to this problem. The unsubscribe link provided in the email from DB does not work. I tried pasting the link into other browsers - it's a 404 dead link.
- Jay
Hi x_Is_Invasive, could you try disabling the email options from this page to see if they help?
