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Feedback about support and complaint requests
As a paying customer I expect a level of service from customer support not the outright rudeness that I receive. Tickets are constantly closed when they don’t want to reply and theyrefuse point blank...
Nobody has explained the discontinuation of Vault, they’ve simply said tough luck it’s going. They tried to go down the security route of Dropbox but if you remove a secured folder you are making everything less secure by definition - be mindful that in most households everyone has access to the same computers, phones and tablets so a classic idiotic and no-doubt done for cost saving reasons rather than using very basic technique of UCD - the day Dropbox consult or do things for their customers will miracle, I bet you are adding more AI nonesene which nobody wants just so you can put it on marketing material.
“You will be informed” - Dropbox’s communication skills are pretty much zero so I am willing to bet good money I’ll never hear anything from anyone and you’ll just hope I go away, I know me paying for a 3Tb is a drop in the ocean for you guys but I’m sure I’m not the only one you’ve shafted and not the only that feels robbed that the service you pay for changes just after renewal but you are offered no compensation for the reduction in service vs the amount paid - down right thievery.
