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Forum Discussion

Sylau888's avatar
Sylau888
Explorer | Level 3
2 years ago

Google has charged me for a Plus plan, but Dropbox still remains as Basic

I have renewed my plan via Google play store. But in the app it still remaim as basic. Tried so many times to upgrad and it said the account is already upgraded. The play store has a red line saying c...
Dropbox Basic
Mobile
Payments
Plans
upgrades
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Sylau888, could you check for any payments (including both an invoice and receipt) on this page on your account?

Sylau888's avatar
Sylau888
Explorer | Level 3
2 years ago
Hi Jay. It said no payment on this page. But the Google play store have the subscription and I have received receipts for the payment. The bank has charged as well. It has a red line saying "confirm plan by opening app". Then it keep repeating "your account has already been upgraded" when i open the app.
  • Sylau888's avatar
    Sylau888
    Explorer | Level 3
    2 years ago
    My drop box account has previously paid by apple store. But yesterday i received an email saying payment fail and i need to renew the plan by the link in the email. I paid using the link in the email from an Android device then all these happened
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

       

      You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
       

      • Sylau888's avatar
        Sylau888
        Explorer | Level 3
        2 years ago
        Hi Jay. I tried the link. It doesn't hell at all. It just pop up all the FAQ and when it comes to the chat box it keep saying i need to upgrade my plan to get an human to talk tp 😞

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