We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Got charged even after the free trial was canceled by me.
Despite canceling my Dropbox free trial before its expiration, I received a billing notification yesterday, and the corresponding amount was deducted from my account. I have already received a confir...
I recently cancelled my trial subscription within the 30 days. However, my bank account has been charged the fee after all. How can I get this resolved? I have gotten nowhere with the online chat bot. Any suggestions on how to resolve this issue and get a refund?
Rich
Super User II
Super User II
BecJohns32 wrote:
I recently cancelled my trial subscription within the 30 days. However, my bank account has been charged the fee after all.
Did you wait until the final day? If so, like most subscription services, the last day is usually the day the charge goes through, so waiting until the last day usually results in the cancellation happening after the charge is already scheduled.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I dropped on the 16th. Last day of trial was the 17th.
- Hannah
Dropbox Community Moderator
Thanks for letting us know, BecJohns32.
Make sure to reach out to our support team, the way Rich mentioned, to see what can be done about this.
Let us know if you have any trouble doing so.
