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How can I activate the Dell promotion with Dropbox?
Dropbox Plan
Currently on Standard
Payment Method
Card
How did you upgrade?
I upgraded directly from the DB website
Question or Issue
Last year I was participating in a Dropbox promotion that gave me more than the 2gb under the standard plan, which recently expired. In the meantime, I purchased a new Dell computer at Costco about 9 months ago. I have heard that Dell offers a promotion with Dropbox for additional free storage for one year. The instructions say to log into my DB account from the Dell computer to begin that promotion. When I log into DB, there is no option to begin a Dell promotion. My two questions are: (a) what am I doing wrong to not get this promotion; and (b) will I be able to take advantage of this promotion for one year from today or one year from the date I purchased the computer.
Thanks for the follow-up. I did not seem to have a way to access the link from my new computer, and so I concluded that my new Dell that I purchased almost a year ago from Costco did not have that offer as part of my purchase package.
Dell was no help at all and by the time I talked to people off shore with heavy accents and being transferred around, I just gave up.
I (sadly) went ahead and bought the 2gig upgrade from Dropbox.
Thanks.
-Bill
5 Replies
Replies have been turned off for this discussion
- Rich
Super User II
My two questions are: (a) what am I doing wrong to not get this promotion;
Did Dropbox come pre-installed on the computer and offer the promotion when launched? If not, then the model you purchased likely isn't eligible. In order to redeem most of these device-related promotions (Dell, HP, etc.), you have to use the Dropbox application that comes pre-installed.
and (b) will I be able to take advantage of this promotion for one year from today or one year from the date I purchased the computer.
I believe it's one year from the date of activation. Also keep in mind that if you've had a previous bonus through a Dell promotion, you wouldn't be eligible for another, even with a new device purchase.
- Jay
Dropbox Community Moderator
Hi Billfromwashington, thanks for posting today!
As Rich stated, you would need to use the pre-installed Dropbox desktop application in order to activate the promotion on your account, if you haven't already activated a similar promotion in the past.
You can read the terms of the promotional offer on this page for more details.
If you have any further queries, feel free to message back.
- Megan
Hey Billfromwashington!
Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.
Thanks for the follow-up. I did not seem to have a way to access the link from my new computer, and so I concluded that my new Dell that I purchased almost a year ago from Costco did not have that offer as part of my purchase package.
Dell was no help at all and by the time I talked to people off shore with heavy accents and being transferred around, I just gave up.
I (sadly) went ahead and bought the 2gig upgrade from Dropbox.
Thanks.
-Bill
- Megan
Hey, Bill! Thanks for the heads up, and sorry you had to go through all that.
In any case, if you need something else, please let me know and I will be more than happy to help every step of the way. 🤓
