Forum Discussion

kristenbarnes's avatar
kristenbarnes
New member | Level 2
4 years ago

How can I cancel a Dropbox subscription if I don't have access to the account?

Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
account access
cancellations
courtj043's avatar
courtj043
New member | Level 2
3 years ago

Hi, I was hoping someone would be able to give me advice. A former employee created a dropbox account and used the company credit card to charge  their subscription. The employee is no longer at the company, but the account is still getting charged. Their email has been deactivated but we are not able to log in, or access the account to cancel the subscription or view the invoices. Since we can't get into the account we aren't able to cancel the billing, does anyone have any advice on how to contact Dropbox or get back into the account? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi courtj043, welcome to our Community! 

     

    Since you don't have access to the account, we can help you cancel the charge linked to it, provided that you have all the necessary billing info. Can I send you an email, in order for us to investigate further? 

     

    Keep me posted!

    • courtj043's avatar
      courtj043
      New member | Level 2
      3 years ago

      Hi, yes absolutely! My email is

      [email removed as per Community Guidelines] - thank you so much!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi courtj043, I just sent you an email, to your Community-linked email address. 

         

        Keep in mind that it's not the same email address you posted. Also, please don't post your email address on a public forum, for your own safety. 

         

        Respond back to me, and we'll take it from there!

    • GrahamP's avatar
      GrahamP
      New member | Level 2
      3 years ago

      Megan, 

       

      I am having a very similar issue. Can you please assist? 

  • aluginbill's avatar
    aluginbill
    New member | Level 2
    2 years ago

    I have this same issue of a former employee signing up for drop box. We are still continuously being charged on the company credit card. How can I cancel this account with no access to the email. I have no idea which employee signed up for this account we have been getting charged for so long and our company is so large. How do I go about canceling this service. I wish there was a phone number on the website to talk to someone to fix this.

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