Forum Discussion

kristenbarnes's avatar
kristenbarnes
New member | Level 2
4 years ago

How can I cancel a Dropbox subscription if I don't have access to the account?

Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
account access
cancellations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi courtj043, welcome to our Community! 

 

Since you don't have access to the account, we can help you cancel the charge linked to it, provided that you have all the necessary billing info. Can I send you an email, in order for us to investigate further? 

 

Keep me posted!

courtj043's avatar
courtj043
New member | Level 2
3 years ago

Hi, yes absolutely! My email is

[email removed as per Community Guidelines] - thank you so much!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi courtj043, I just sent you an email, to your Community-linked email address. 

     

    Keep in mind that it's not the same email address you posted. Also, please don't post your email address on a public forum, for your own safety. 

     

    Respond back to me, and we'll take it from there!

    • GrahamP's avatar
      GrahamP
      New member | Level 2
      3 years ago

      @megan I am having a very similar issue. Can you please assist? 

      • GrahamP's avatar
        GrahamP
        New member | Level 2
        3 years ago

        A former employee signed up for Dropbox on the company card and we do not have access to the account. I would like to cancel the account and potentially open a new one. 

         

        I have payment info, but unsure of the email address associated with the account. Can someone please assist? 

    • aluginbill's avatar
      aluginbill
      New member | Level 2
      2 years ago

      I have this same issue can you please assist me.

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