Forum Discussion

kristenbarnes's avatar
kristenbarnes
New member | Level 2
4 years ago

How can I cancel a Dropbox subscription if I don't have access to the account?

Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
account access
cancellations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi courtj043, welcome to our Community! 

 

Since you don't have access to the account, we can help you cancel the charge linked to it, provided that you have all the necessary billing info. Can I send you an email, in order for us to investigate further? 

 

Keep me posted!

GrahamP's avatar
GrahamP
New member | Level 2
3 years ago

Megan, 

 

I am having a very similar issue. Can you please assist? 

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