Forum Discussion

kristenbarnes's avatar
kristenbarnes
New member | Level 2
4 years ago

How can I cancel a Dropbox subscription if I don't have access to the account?

Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
account access
cancellations
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi courtj043, I just sent you an email, to your Community-linked email address. 

 

Keep in mind that it's not the same email address you posted. Also, please don't post your email address on a public forum, for your own safety. 

 

Respond back to me, and we'll take it from there!

GrahamP's avatar
GrahamP
New member | Level 2
3 years ago

@megan I am having a very similar issue. Can you please assist? 

  • GrahamP's avatar
    GrahamP
    New member | Level 2
    3 years ago

    A former employee signed up for Dropbox on the company card and we do not have access to the account. I would like to cancel the account and potentially open a new one. 

     

    I have payment info, but unsure of the email address associated with the account. Can someone please assist? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi GrahamP, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by the billing info.

    • aluginbill's avatar
      aluginbill
      New member | Level 2
      2 years ago

      I dont see this "Other option"

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        aluginbill wrote:

        I have no idea which employee signed up for this account we have been getting charged for

        You can use the credit card charge lookup tool to identify the account that you're being charged for.

         

        I dont see this "Other option"

        Make sure you're NOT signed in to a Dropbox account, including these forums. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

         

         

         

         

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