Forum Discussion

kristenbarnes's avatar
kristenbarnes
New member | Level 2
3 years ago

How can I cancel a Dropbox subscription if I don't have access to the account?

Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
cancellations
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey thx7783! I hope you're doing well. 

 

Can you, by any chance, remember the password that's linked to your Dropbox account? If yes, you can log in and try to cancel your subscription directly from your Plan page (if you're on a direct Dropbox payment). 

 

That brings me to my second point; did you initially upgrade via www.dropbox.com or the App Store/Play Store instead? 

 

Let me know, and we can have a closer look.

thx7783's avatar
thx7783
New member | Level 2
2 years ago

Hi Nancy,

 

The problem is- I can't even remember the email address (or even the domain name!) - it was that long ago. I know for sure it wasn't connected to the App store/Play Store.

 

I can give you the details of the bank account?

 

Thanks

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