Forum Discussion

kristenbarnes's avatar
kristenbarnes
New member | Level 2
4 years ago

How can I cancel a Dropbox subscription if I don't have access to the account?

Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
account access
cancellations
Xtendamed's avatar
Xtendamed
New member | Level 2
3 years ago

How do I stop my account as they company policy won't return my payments of $331.00. They won't respond as I don't have a active account.

Ironic isn't it. Legal ease to steal money from people who aren't computer savvy.

I have gone to cancel but I have no account. So how do I stop payment? I want to cancel my plan as it is of no use to me.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Xtendamed, thanks for reaching to us and sorry to see you're having trouble cancelling your subscription.

 

Did you reach out to our support team about this? 

 

If so, can you give us the ticket number for the communication?

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