Forum Discussion

kristenbarnes's avatar
kristenbarnes
New member | Level 2
4 years ago

How can I cancel a Dropbox subscription if I don't have access to the account?

Hi! I need help with my account. I have tried to find a way to contact a drop box representative and can't seem to. I had created a gmail account for the purpose of uploading some files for my work w...
account access
cancellations
aluginbill's avatar
aluginbill
New member | Level 2
2 years ago

I dont see this "Other option"

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
aluginbill wrote:

I have no idea which employee signed up for this account we have been getting charged for

You can use the credit card charge lookup tool to identify the account that you're being charged for.

 

I dont see this "Other option"

Make sure you're NOT signed in to a Dropbox account, including these forums. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

 

 

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