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Tony101's avatar
Tony101
New member | Level 2
9 months ago
Solved

How can I cancel my trial plan?

 

Received an email informing me my trial ends on the 25th March with instructions on how to cancel so I wouldn't be billed. I was told to click on the account button where I would find 'cancel trial membership', done that but it's nowhere to be seen.

It would appear this is a common theme with other people saying the same.

Can you please direct me to where I can do this.

 

cancellations
  • Tony101's avatar
    Tony101
    9 months ago

    Hi,

    Got it wrong I signed up using the app however when I went onto the website it told me how to proceed and I was able to cancel the renew subscription.

    Thanks for your help.

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi Tony101, thanks for bringing this to our attention.

    Did you upgrade to a trial plan from the Dropbox site, or via the Dropbox mobile app?

    This will help me to assist further!

  • Tony101's avatar
    Tony101
    New member | Level 2
    9 months ago

    Hi,

    Can't remember, I think it was from the Dropbox site.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    In that case, can you try the steps outlined here and let us know how it goes Tony101?

  • Tony101's avatar
    Tony101
    New member | Level 2
    9 months ago

    Hi,

    Got it wrong I signed up using the app however when I went onto the website it told me how to proceed and I was able to cancel the renew subscription.

    Thanks for your help.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Glad to hear it's sorted now Tony101 

    See you around the Community and take care! 

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