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How can I find Dropbox's contact number?
Hello im desperately needing a contact number dropbox as i have something very important to talk to them about, im not the best with explaining things over email etc so i feel like im stuck at the mom...
You dont need the number - use the recovery codes you were given when setting up the account and that will get you in. That lets you override the 2FA and get access. When trying to log in and being asked for the code it should have a link that says 'dont have codes' or similar. Click on that and follow instructions.
Unfortunately without those there isnt a way to recover it. When you set it up you tell Dropbox to only allow people to access the account with the secure codes, they dont circumvent that for people.
What a usless company then! And those support options are awful! Nice to know that dropbox has zero care for customers.
They need better contact options than this, this is just beyond a joke
They need better contact options than this, this is just beyond a joke
Mark
Super User II
Super User IIInbound phone support is available to business customers (i.e. those paying) which is reasonable.
Paying users can get support via chat etc. if you go to that link.
- Well thats a matter of opinion tbh because i dont think its reasonable at all.
Whats reasonable is making it easier for all their customers, not just the paying ones.
What if they wanted to see what the service was like first before they went paying for it? Thats very bad business sense right there..
Wouldn't give them a penny anyway just because of how they operate.
I'll just have to take legal action regarding no access to my own property, i.e photos and videos.I am a paying customer and have been waiting 10 days now for a working solution. Dropbox says it is a windows problem Microsoft went through my PC via remote desktop. We keep going in circles with dropbox. Support seems to follow a checklist script then repeat the same script if nothing works.
- Mark
Cker6552 why dont you have access to your files?
We may be able to help here.
It is important to note, however, that if you do not have access to the email address on your account you cannot get access to the account.
- No i still have access to my email of course, ive had this email address for like 10 years aswell its linked to my dropbox also..
But what it is mate, is i had two step verification on my account but when my contract ended my number was made redundant and now i cant access my files.
Which is massively upsetting me as i have pictures/videos of my kids on there, ones that i dont see anymore and ones i dont have spare copys off.
I would have liked to have spoke to someone in person about it as like i said, im really bad with writing stuff out.
Ive tried getting the number back but ive had no luck 😕
Like i said i still have the email its registered too just not the number.
I was a business customer until yesterday when, with the assistance of Dropbox, I disbanded my team due to the sale of my business. Now, it says my basic plan is out of space so I upgraded to the Plus plan. Now, major folders are missing. There is no Admin Console or anyway to contact customer support. I get no reply when emailing the email support follow up that Dropbox sent. I cannot share files or folders (The folders I want to share are missing anyway). I would really appreciate a call back from Dropbox!
- Nancy
Dropbox Community Moderator
Hi peter d.11, I’m sorry to hear about the situation.
If you’re a Plus user, you should be able to chat in from this link. Feel free to also send me the number from any ticket you may have with our support team, and I’ll take a look for you.
Besides that, can you clarify when your folders went missing exactly? Was it after the disbanding of your Dropbox team or after upgrading to a Plus subscription?
Nancy,
I have two ticket numbers. The first one ending in 4712 was disconnected somehow so we didn't get very far. The second one, ending in 5462, was the call where I was instructed to "disband" my team. The Dropbox support person, Dave, then converted the account from a business account to an individual account. After that was done, I couldn't access anything or share anything as it informed me that I wasn't authorized. You should know that I wasn't able to share folders or files after deleting all of my team members but prior to converting the business account.
I was over the 2 GB for the personal account which the dashboard told me. It suggested that I upgrade to a Plus account. I thought this might be the reason I couldn't access anything so I upgraded to the Plus account. At that point a large number of folders and files disappeared. I'm happy to reinstate my business account if it will retrieve all of my folders and files. Any help you can provide will be appreciated.
Ticket #20234712
