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vlton24's avatar
vlton24
New member | Level 1
11 months ago
Solved

How contact Dropbox regarding a (potential) security issue?

Hello everyone,

how can I contact someone at Dropbox regarding a propably security related weird behaviour I just observed?

 

Thanks

security
  • vlton24's avatar
    vlton24
    11 months ago

    Quick follow-up:

    With the great help from Dropbox support we found a perfect explanation for the observed behaviour. There are situations (like confirming the permanent deletion of files) where an expired password will be accepted as valid.

    Thanks for your help, everyone!

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  • vlton24's avatar
    vlton24
    New member | Level 1
    11 months ago

    Hello Mark,

    thanks for your reply. On /support I could only find a chatbot and a link to this community. That’s how I got here in the first place. What did I miss?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago
    vltondropbox wrote:

    What did I miss?

    Support is only for paying users. 

    If you want to try and explain the issue here I may be able to point you in to a better direction :)

  • vlton24's avatar
    vlton24
    New member | Level 1
    11 months ago

    > Support is only for paying users

    I don’t really need support – I’d like to report something that *might* turn out as a security issue. So I’d rather not write about it in public here.

    What’s the protocol here? Where can I report this?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago

    I am not aware of anything, sorry. All I can suggest is hoping somebody who works for Dropbox picks it up tomorrow. 

    Edit: actually you can try https://bugcrowd.com/dropbox 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey there, vlton24, happy Monday!

    If you don't mind, I'd be happy to send you an email in order for us to have a discussion privately.

    I'll be using your Community-linked email address, is that okay?

    Keep me posted! 

  • vlton24's avatar
    vlton24
    New member | Level 1
    11 months ago

    Hi Megan,

    thank you, yes, that’s totally fine. I think this will turn out as a mistake on my side anyways ;-)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey vlton24, I just sent you an email!

    I'll see you there! 📩

  • vlton24's avatar
    vlton24
    New member | Level 1
    11 months ago

    Quick follow-up:

    With the great help from Dropbox support we found a perfect explanation for the observed behaviour. There are situations (like confirming the permanent deletion of files) where an expired password will be accepted as valid.

    Thanks for your help, everyone!

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