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Forum Discussion
Cker6552
4 years agoHelpful | Level 5
How can I find Dropbox's contact number?
Hello im desperately needing a contact number dropbox as i have something very important to talk to them about, im not the best with explaining things over email etc so i feel like im stuck at the mom...
- 4 years ago
You dont need the number - use the recovery codes you were given when setting up the account and that will get you in. That lets you override the 2FA and get access. When trying to log in and being asked for the code it should have a link that says 'dont have codes' or similar. Click on that and follow instructions.
Unfortunately without those there isnt a way to recover it. When you set it up you tell Dropbox to only allow people to access the account with the secure codes, they dont circumvent that for people.
Cker6552
4 years agoHelpful | Level 5
Well thats a matter of opinion tbh because i dont think its reasonable at all.
Whats reasonable is making it easier for all their customers, not just the paying ones.
What if they wanted to see what the service was like first before they went paying for it? Thats very bad business sense right there..
Wouldn't give them a penny anyway just because of how they operate.
I'll just have to take legal action regarding no access to my own property, i.e photos and videos.
Whats reasonable is making it easier for all their customers, not just the paying ones.
What if they wanted to see what the service was like first before they went paying for it? Thats very bad business sense right there..
Wouldn't give them a penny anyway just because of how they operate.
I'll just have to take legal action regarding no access to my own property, i.e photos and videos.
MikeKalist
4 years agoExplorer | Level 4
I am a paying customer and have been waiting 10 days now for a working solution. Dropbox says it is a windows problem Microsoft went through my PC via remote desktop. We keep going in circles with dropbox. Support seems to follow a checklist script then repeat the same script if nothing works.
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