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How can I find Dropbox's contact number?
Hello im desperately needing a contact number dropbox as i have something very important to talk to them about, im not the best with explaining things over email etc so i feel like im stuck at the mom...
You dont need the number - use the recovery codes you were given when setting up the account and that will get you in. That lets you override the 2FA and get access. When trying to log in and being asked for the code it should have a link that says 'dont have codes' or similar. Click on that and follow instructions.
Unfortunately without those there isnt a way to recover it. When you set it up you tell Dropbox to only allow people to access the account with the secure codes, they dont circumvent that for people.
No i still have access to my email of course, ive had this email address for like 10 years aswell its linked to my dropbox also..
But what it is mate, is i had two step verification on my account but when my contract ended my number was made redundant and now i cant access my files.
Which is massively upsetting me as i have pictures/videos of my kids on there, ones that i dont see anymore and ones i dont have spare copys off.
I would have liked to have spoke to someone in person about it as like i said, im really bad with writing stuff out.
Ive tried getting the number back but ive had no luck 😕
Like i said i still have the email its registered too just not the number.
But what it is mate, is i had two step verification on my account but when my contract ended my number was made redundant and now i cant access my files.
Which is massively upsetting me as i have pictures/videos of my kids on there, ones that i dont see anymore and ones i dont have spare copys off.
I would have liked to have spoke to someone in person about it as like i said, im really bad with writing stuff out.
Ive tried getting the number back but ive had no luck 😕
Like i said i still have the email its registered too just not the number.
Mark
Super User II
Super User IIYou dont need the number - use the recovery codes you were given when setting up the account and that will get you in. That lets you override the 2FA and get access. When trying to log in and being asked for the code it should have a link that says 'dont have codes' or similar. Click on that and follow instructions.
Unfortunately without those there isnt a way to recover it. When you set it up you tell Dropbox to only allow people to access the account with the secure codes, they dont circumvent that for people.
