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How can I find Dropbox's contact number?
Hello im desperately needing a contact number dropbox as i have something very important to talk to them about, im not the best with explaining things over email etc so i feel like im stuck at the mom...
You dont need the number - use the recovery codes you were given when setting up the account and that will get you in. That lets you override the 2FA and get access. When trying to log in and being asked for the code it should have a link that says 'dont have codes' or similar. Click on that and follow instructions.
Unfortunately without those there isnt a way to recover it. When you set it up you tell Dropbox to only allow people to access the account with the secure codes, they dont circumvent that for people.
Mark
Super User II
Super User IIInbound phone support is available to business customers (i.e. those paying) which is reasonable.
Paying users can get support via chat etc. if you go to that link.
I was a business customer until yesterday when, with the assistance of Dropbox, I disbanded my team due to the sale of my business. Now, it says my basic plan is out of space so I upgraded to the Plus plan. Now, major folders are missing. There is no Admin Console or anyway to contact customer support. I get no reply when emailing the email support follow up that Dropbox sent. I cannot share files or folders (The folders I want to share are missing anyway). I would really appreciate a call back from Dropbox!
- Nancy
Dropbox Community Moderator
Hi peter d.11, I’m sorry to hear about the situation.
If you’re a Plus user, you should be able to chat in from this link. Feel free to also send me the number from any ticket you may have with our support team, and I’ll take a look for you.
Besides that, can you clarify when your folders went missing exactly? Was it after the disbanding of your Dropbox team or after upgrading to a Plus subscription?
Nancy,
I have two ticket numbers. The first one ending in 4712 was disconnected somehow so we didn't get very far. The second one, ending in 5462, was the call where I was instructed to "disband" my team. The Dropbox support person, Dave, then converted the account from a business account to an individual account. After that was done, I couldn't access anything or share anything as it informed me that I wasn't authorized. You should know that I wasn't able to share folders or files after deleting all of my team members but prior to converting the business account.
I was over the 2 GB for the personal account which the dashboard told me. It suggested that I upgrade to a Plus account. I thought this might be the reason I couldn't access anything so I upgraded to the Plus account. At that point a large number of folders and files disappeared. I'm happy to reinstate my business account if it will retrieve all of my folders and files. Any help you can provide will be appreciated.
Ticket #20234712
- Megan
Hi peter d.11, thanks for the ticket numbers!
I can see that the second one is open, and running. I've passed my comments to the agent working on your case, and they should be with you soon.
If you have any further info, don't hesitate to share it with them. If you need anything else, let me know!
