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Cker6552's avatar
Cker6552
Helpful | Level 5
4 years ago
Solved

How can I find Dropbox's contact number?

Hello im desperately needing a contact number dropbox as i have something very important to talk to them about, im not the best with explaining things over email etc so i feel like im stuck at the mom...
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  • Mark's avatar
    Mark
    4 years ago

    You dont need the number - use the recovery codes you were given when setting up the account and that will get you in. That lets you override the 2FA and get access. When trying to log in and being asked for the code it should have a link that says 'dont have codes' or similar. Click on that and follow instructions. 


    Unfortunately without those there isnt a way to recover it. When you set it up you tell Dropbox to only allow people to access the account with the secure codes, they dont circumvent that for people. 

peter d.11's avatar
peter d.11
Explorer | Level 4
3 years ago

Nancy,

I have two ticket numbers. The first one ending in 4712 was disconnected somehow so we didn't get very far. The second one, ending in 5462, was the call where I was instructed to "disband" my team. The Dropbox support person, Dave, then converted the account from a business account to an individual account. After that was done, I couldn't access anything or share anything as it informed me that I wasn't authorized. You should know that I wasn't able to share folders or files after deleting all of my team members but prior to converting the business account. 

I was over the 2 GB for the personal account which the dashboard told me. It suggested that I upgrade to a Plus account. I thought this might be the reason I couldn't access anything so I upgraded to the Plus account. At that point a large number of folders and files disappeared. I'm happy to reinstate my business account if it will retrieve all of my folders and files. Any help you can provide will be appreciated.

 

Ticket #20234712

 

Ticket #20235462

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi peter d.11, thanks for the ticket numbers! 

 

I can see that the second one is open, and running. I've passed my comments to the agent working on your case, and they should be with you soon.

 

If you have any further info, don't hesitate to share it with them. If you need anything else, let me know! 

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