Forum Discussion

maxwessel's avatar
maxwessel
Explorer | Level 3
2 years ago

How can I find the Dropbox account I'm being billed for from my transaction numbers?

Hello, I am looking for the appropriate account for my transcations. I always see the debits but don't know which account I booked it through. I only have the transaction numbers. How can ...
billing
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome aboard the Community, maxwessel! 

 

If you’ve received a 12-digit transaction ID for each of your Dropbox payments, you can use this page to see which account it links to. 

 

In case this doesn’t help though, you can always contact our support team and they can further help.

 

If you do the latter, make sure to follow these steps when logging your ticket. You can also send me your ticket number here afterwards.

 

I’ll be here, if you need something else.

maxwessel's avatar
maxwessel
Explorer | Level 3
2 years ago

I just have the paypal transaction account. Does this help?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    maxwessel wrote:

    I just have the paypal transaction account. Does this help?

    For PayPal transactions you need to contact Support using the steps that Nancy linked to in her reply.

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