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Forum Discussion

Viki 's avatar
Viki
New member | Level 2
3 months ago

How do I access my paid subscription?

Question or Issue How do I access my paid subscription?
account access
Payments
Plans
Lalia's avatar
Lalia
New member | Level 2
3 months ago

Are you trying to access your subscription from the desktop app, the mobile app, or the web? Sometimes it shows up differently depending on where you’re logging in.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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