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Forum Discussion

PamH's avatar
PamH
Explorer | Level 3
5 years ago

Hi Daphne

I just want to create a ticket but I can't see how to do so?

I need to be able to cancel a subscription that was linked to the email address of a staff member who has left.

Can you please help me with this?


Thanks

Pam

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey johnhoward1 and PamH, thanks for nudging us here. 

 

Could you both submit a new ticket by following the steps in this link (through a private/incognito window)?

 

Once you do that, just give us another nudge with the ticket ID (eg. #1234567) and we'll look into it for you. 

  • PamH's avatar
    PamH
    Explorer | Level 3
    5 years ago

    Thank you.  I've now submitted the ticket - finally.

    I've also provided my email address in the details as the one linked to the account is no longer active.

  • PamH's avatar
    PamH
    Explorer | Level 3
    5 years ago

    Hi Lusil

    I submitted a ticket last Tuesday after you sent the link on how to create it.

    I can't see what the ticket number is.

    Nothing comes back to my email or my drop box account.

    Can you please let me know if I need to do something further as I'v heard nothing further.

     

    Thanks

    Pam

     

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago

      Sorry to hear you're having trouble with this PamH!

       

      Did you have the chance to check your spam/junk inbox to see if it was misdirected there by mistake?

       

      Also, did you enter an email that you have access to as the contact email?

       

      We can only reply back to the contact email that you add in there, rather than if you add another email in the "Other details" section.

       

      If you entered the other email as the contact email (and you don't have access to this), please submit a ticket with your email as the contact email.

      • PamH's avatar
        PamH
        Explorer | Level 3
        5 years ago

        Hi Daphne

        I've resubmitted my Help Request.  I didn't receive a ticket number.  I have provided all of the same details including my own email address (which I did last time more than a week ago).   There is nothing in my junk email.  I have no problem receiving other emails from Drop Box. 

        I have just submitted this request at 7.42 AEDT.

        Thank you

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