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Forum Discussion

jl456's avatar
jl456
New member | Level 2
5 years ago

Hi,

I would like to cancel a subscription that I have been paying for unbeknownst to me as I had originally signed up for the trial and forgotten to cancel the subscription after a few months now. I am not sure what account it is tied to, because I don't see an option to cancel a subscription on the account that I am currently signed into, but I need to cancel this subscription. I can supply my billing information to a representative, but I need this taken care of.

  • jl456's avatar
    jl456
    New member | Level 2
    5 years ago

    I also downloaded the app to check if I had signed up on my phone, and the option to cancel is also not available on mobile.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hi there jl456, thanks for reaching out. 

       

      I moved your post here, where other users have expressed a similar issue. 

       

      Have a look at what is mentioned and let us know if you have any other questions or trouble along the way. 

       

      Cheers!

      • jl456's avatar
        jl456
        New member | Level 2
        5 years ago

        @Lusil,

         

        I no longer have the information for the email that I am getting charged for. I believe I've opened 2 tickets already, but I don't see an option on how to open a ticket with an actual person, just the bot that answers FAQs. If there is any way I can expedite cancelling my subscription via giving you banking information, can we please do that however it needs to happen? All the information I have is the credit card that is being billed, nothing else. I want charges to stop.

         

        Thank you

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