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Forum Discussion

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi there jl456, thanks for reaching out. 

 

I moved your post here, where other users have expressed a similar issue. 

 

Have a look at what is mentioned and let us know if you have any other questions or trouble along the way. 

 

Cheers!

jl456's avatar
jl456
New member | Level 2
5 years ago

@Lusil,

 

I no longer have the information for the email that I am getting charged for. I believe I've opened 2 tickets already, but I don't see an option on how to open a ticket with an actual person, just the bot that answers FAQs. If there is any way I can expedite cancelling my subscription via giving you banking information, can we please do that however it needs to happen? All the information I have is the credit card that is being billed, nothing else. I want charges to stop.

 

Thank you

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