Forum Discussion

McKH's avatar
McKH
New member | Level 1
10 months ago

How do I remove my card information from Dropbox?

I canceled my dropbox plan and now everytime I sign in there's this big red banner at the top telling me my payment has failed. I don't want dropbox to keep trying to charge me $200 every other day. ...
billing
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey McKH, thanks for posting your query today!

Has your account been downgraded yet, or have you just scheduled the downgrade?

If you just scheduled the downgrade, you'll need to wait until your account is actually downgraded; then, your billing info will automatically be removed from your account.

I hope this helps, but if you have any other questions, just give us a shout.

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