Forum Discussion

McKH's avatar
McKH
New member | Level 1
10 months ago

How do I remove my card information from Dropbox?

I canceled my dropbox plan and now everytime I sign in there's this big red banner at the top telling me my payment has failed. I don't want dropbox to keep trying to charge me $200 every other day. ...
billing
cancellations
McKH's avatar
McKH
New member | Level 1
10 months ago

Hi, my account says that the downgrade is scheduled for next year, I believe I signed up for a free trial and canceled it before the trial ended. Is there a way to possibly have the downgrade happen sooner?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey McKH let me jump in here too!

If you were using a trial, and you managed to cancel before it renewed, then your account should have been downgraded.

If you access your account's plan page, what subscription do you see there?

What about your billing page? 

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