Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

AhmadArif1994's avatar
AhmadArif1994
Explorer | Level 3
3 years ago
Solved

How long does a refund take to process?

Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
cancellations
FAQ
Refunds
  • Jay's avatar
    Jay
    3 years ago

    Hi AhmadArif1994, thanks for messaging the Community!

     

    Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.

     

    If you have any further queries, feel free to message back.

Hpslider25 's avatar
Hpslider25
New member | Level 2
3 years ago
Hello everyone, I just wanted to ask how long it took for people to receive their refund?
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Hpslider25  , welcome to our Community! 

 

Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.

 

If you have any other questions, let me know! 

  • not-happy's avatar
    not-happy
    Explorer | Level 3
    3 years ago

    I have been waiting for 18 days for a refund DropBox initiated on 9/11/23. To this day it STILL shows as "pending" on the Dropbox website. My bank has no record of even an attempt to complete this transaction and no records of any errors.  Seriously, what is going on?!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for bringing this to our attention, not-happy. 

       

      Do you have any ticket number from your convo with our support team, from when they approved your refund on the 09/11, so that I can take a look?

      • not-happy's avatar
        not-happy
        Explorer | Level 3
        3 years ago

        22677006,  22714587,  22714665, 22744052

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!