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AhmadArif1994's avatar
AhmadArif1994
Explorer | Level 3
3 years ago
Solved

How long does a refund take to process?

Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
cancellations
FAQ
Refunds
  • Jay's avatar
    Jay
    3 years ago

    Hi AhmadArif1994, thanks for messaging the Community!

     

    Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.

     

    If you have any further queries, feel free to message back.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there gabbalba03 - sorry to hear about this.

 

Can you please let me know your ticket ID so that I can look it up in our system too?

 

Also, are you getting a specific error when trying to reply to your ticket? If so, please send us a screenshot so that we can have a visual too.

 

As for the refund itself, have you reached out to your bank for more information perhaps? 

gabbalba03's avatar
gabbalba03
Explorer | Level 3
2 years ago
I just called my bank as well. They told me that there was no record of crediting the refund amount from dropbox as of today

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