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guri2's avatar
guri2
Helpful | Level 6
3 years ago
Solved

How to avoid being billed

I signed in for a free trial of D Professional, and registred with a credit card. When I enter my account to cansel the free trial,  the Db account on my pc, says that Basic is the current subscripti...
cancellations
Plans
  • guri2's avatar
    guri2
    3 years ago

    I finally found the solution!

    I signed in to Dropbox via my mobile/hotmail-account, and managed to cancel the trial there.

    What confused me was that I applied for the testperiod through my pc/gmail-account - and all later comunication was through that adress. Sorry to have bothered you!

    guri2

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi guri2, thanks for messaging the Community.

 

Are you see any payments or trials on this page?

 

As the plan page is showing Basic, then it means you're not on a trial at this time. 

 

Keep me updated with any details or screenshots.

guri2's avatar
guri2
Helpful | Level 6
3 years ago

No, there were not any billing or trial! This is how it looks - and that confused me, since I did recieve an e-mail that wellcomed me to Professional. I do not want to get a bill for something I did not receive! I suppose I just have to cross fingers and hope then...? Guri2

 

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