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guri2's avatar
guri2
Helpful | Level 6
4 years ago
Solved

How to avoid being billed

I signed in for a free trial of D Professional, and registred with a credit card. When I enter my account to cansel the free trial,  the Db account on my pc, says that Basic is the current subscripti...
cancellations
Dropbox Pro
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  • guri2's avatar
    guri2
    4 years ago

    I finally found the solution!

    I signed in to Dropbox via my mobile/hotmail-account, and managed to cancel the trial there.

    What confused me was that I applied for the testperiod through my pc/gmail-account - and all later comunication was through that adress. Sorry to have bothered you!

    guri2

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey guri2, I hope it’s alright if I jump in, as well. 

 

Can you check this page, too? Is the email address you see there, the same as the one you received the upgrade confirmation to?

guri2's avatar
guri2
Helpful | Level 6
4 years ago

Hi Nancy, and thank you for answering - the address on the page you reffered to is my old e-mail, and I got the confirmation to my new gmail-adress, which is the active one today, both on computer and phone. I did want to try D Professional linked to my computer.

I do see however, that my account on the phone still has the hotmail-adress, AND is running D Professional - but that is not a trial - because there is no way to cancel that one. It was probably a part of the standard software when the phone was purchased(?)

guri2

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the updates, guri2!

     

    It sounds like you have two separate Dropbox accounts indeed, linked to two email addresses.

     

    Can you let me know if your Dropbox account was upgraded directly via the Dropbox website or the App Store/Play Store on your mobile device? 

     

    If you’re not sure, you can also check your bank statement where your charges are showing. 

     

    Let me know what you find.

    • guri2's avatar
      guri2
      Helpful | Level 6
      4 years ago

      Hi Nancy!

      My Dropbox account was upgraded directly via the Dropbox website on my computer!

      guri2

      • guri2's avatar
        guri2
        Helpful | Level 6
        4 years ago

        Today I got a reminder about the trial-period and that I will be billed if I do not cancel within that date. So, there is no doubt weather I will receive a bill or not!

        I thank for your time and effort to help - and if you do not hear anything more, itÂŽs because I decided to cancele/delete all my Dropbox accounts. There are other solutions for backup and charing - and this has taken too much time to solve!

        guri2

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