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guri2's avatar
guri2
Helpful | Level 6
4 years ago
Solved

How to avoid being billed

I signed in for a free trial of D Professional, and registred with a credit card. When I enter my account to cansel the free trial,  the Db account on my pc, says that Basic is the current subscripti...
cancellations
Dropbox Pro
Plans
  • guri2's avatar
    guri2
    4 years ago

    I finally found the solution!

    I signed in to Dropbox via my mobile/hotmail-account, and managed to cancel the trial there.

    What confused me was that I applied for the testperiod through my pc/gmail-account - and all later comunication was through that adress. Sorry to have bothered you!

    guri2

guri2's avatar
guri2
Helpful | Level 6
4 years ago

Hi Nancy!

My Dropbox account was upgraded directly via the Dropbox website on my computer!

guri2

guri2's avatar
guri2
Helpful | Level 6
4 years ago

Today I got a reminder about the trial-period and that I will be billed if I do not cancel within that date. So, there is no doubt weather I will receive a bill or not!

I thank for your time and effort to help - and if you do not hear anything more, itÂŽs because I decided to cancele/delete all my Dropbox accounts. There are other solutions for backup and charing - and this has taken too much time to solve!

guri2

  • guri2's avatar
    guri2
    Helpful | Level 6
    4 years ago

    I finally found the solution!

    I signed in to Dropbox via my mobile/hotmail-account, and managed to cancel the trial there.

    What confused me was that I applied for the testperiod through my pc/gmail-account - and all later comunication was through that adress. Sorry to have bothered you!

    guri2

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