Forum Discussion

Tshelor's avatar
Tshelor
Explorer | Level 4
3 years ago

How to get Dropbox without paying through Google Play

Google play has double charged my dropbox for 6 months! Getting the run around! How can I get dropbox without being attached to google play?
billing
Payments
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

You've mentioned contacting the team, have you got a ticket ID in order to locate it on our system?

Tshelor's avatar
Tshelor
Explorer | Level 4
3 years ago
There may be 2 tickets out there. It is such a mess trying to get someone to look into the issue. I have an email paid receipt for my Dropbox for 11.99 paid on 11/11 and I get an email from Dropbox about payment could not be processed. There are 2 dropbox accounts under my 1 email and 1 account is fake/fraud whatever and has ruined my years old Dropbox account now.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!