Forum Discussion

Tshelor's avatar
Tshelor
Explorer | Level 4
3 years ago

How to get Dropbox without paying through Google Play

Google play has double charged my dropbox for 6 months! Getting the run around! How can I get dropbox without being attached to google play?
billing
Payments
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Tshelor, thanks for these ticket numbers.

 

I can see that you've actually reached out to our support team multiple times about this.

 

Since your issue has to do with account specific info, for security reasons, there's not much we can do on our side, here on the Community.

 

I have, however, passed your comments along to the agent working on your case on ticket no. 22931119 and raised the priority of the case.

 

My suggestion is to keep working with this agent and provide all the requested info, so they can assist you further and resolve your issue.

 

Apologies for any inconvenience this might have caused and if you need anything else, please let us know.

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