Forum Discussion

Tshelor's avatar
Tshelor
Explorer | Level 4
3 years ago

How to get Dropbox without paying through Google Play

Google play has double charged my dropbox for 6 months! Getting the run around! How can I get dropbox without being attached to google play?
billing
Payments
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Tshelor, thanks for bringing this to our attention.

 

You shouldn't have two separate payments for the same Dropbox account. Is it possible that you have a second email address on which there could be a Dropbox account?

 

Do you see any payments on this page on your current account?

 

This will help me to assist further!

Tshelor's avatar
Tshelor
Explorer | Level 4
3 years ago
The charges are for my 1 email. Getting my statements together for the charge numbers as the google play numbers and charges and screen shots are apparently not enough to search. The details requested were oarts of my credit card number, dates, zip, and the google play number.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Tshelor, did you also respond back to the ticket number, and agent handling your case? 

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